At juan265, the privacy of every Filipino player matters to us. This Privacy Policy explains exactly what personal information we collect, why we collect it, how we use and protect it, and what rights you have under the Philippine Data Privacy Act of 2012.
juan265 collects only the personal information that is genuinely necessary to operate your account, verify your identity, process transactions, and comply with Philippine regulatory obligations. We do not collect data speculatively.
juan265 does not sell, rent, or trade your personal information to any third-party marketing companies or data brokers. Sharing only occurs with regulated partners — payment processors, KYC providers — where strictly necessary to operate the Platform.
juan265 processes all personal data in compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and its Implementing Rules and Regulations. Your rights as a Filipino data subject are fully recognised and supported.
All personal and financial data transmitted between you and juan265 is protected with 256-bit SSL encryption. Payment data is handled through PCI-DSS compliant payment processors. Your information is never transmitted unprotected.
You may request a copy of all personal data held about you by juan265, request corrections to inaccurate data, and request deletion of your data subject to applicable legal retention requirements — all at no charge.
Juan265 marketing communications — SMS, email, platform notifications — can be disabled at any time through your account settings or by contacting customer support. Opting out of marketing does not affect your ability to use the Platform.
About This Policy: This Privacy Policy applies to all personal information collected by juan265 through the Platform at juan265.club, including account registration, gameplay, financial transactions, customer support interactions, and all other touchpoints between you and juan265. By using juan265, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy governs the collection, use, storage, and disclosure of personal information by juan265 ("We," "Us," "Our," or "the Platform") in connection with the operation of the online gaming platform accessible at juan265.club.
juan265 acts as the Personal Information Controller in respect of all personal data collected through the Platform, as defined under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). This means juan265 is responsible for determining the purposes and means of processing your personal information and for ensuring that such processing is carried out lawfully, fairly, and transparently.
This Policy applies to all registered Players and to any individual who interacts with the juan265 Platform — whether browsing without an account, using live chat support, or completing a transaction. It applies in addition to, and does not replace, the juan265 Terms and Conditions.
juan265 collects the following categories of personal information. We limit collection to what is genuinely necessary for the stated purposes in Section 4.
| Data Category | Specific Data Elements | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID type and number | Account registration & KYC verification |
| Contact Data | Philippine mobile number, email address, province/city of residence | Account registration |
| KYC Documents | Scanned copies of government-issued Philippine ID, selfie verification images | KYC age & identity verification |
| Financial Data | GCash number, Maya account identifier, bank account details (where provided), transaction history | Deposits, withdrawals, transaction processing |
| Gaming Data | Game session logs, bet amounts, game outcomes, bonus usage, wagering history | During gameplay and account activity |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Platform access and login events |
| Communication Data | Live chat transcripts, support ticket content, email correspondence | Customer support interactions |
| Preference Data | Responsible gaming limit settings, marketing preferences, language and display settings | Account settings and platform usage |
Note: juan265 does not knowingly collect sensitive personal information beyond what is required for KYC age and identity verification. We do not collect biometric data, medical records, or financial information beyond what is necessary to process deposits and withdrawals on the Platform.
juan265 collects personal information through the following means:
The majority of your personal data is provided directly by you when you: (a) register an account on juan265; (b) complete KYC identity verification; (c) make deposits or request withdrawals; (d) contact customer support via live chat or email; or (e) update your account settings and preferences.
When you access juan265, our systems automatically record certain Technical Data, including your IP address, device identifiers, browser type, and session timestamps. This data is collected through standard web server logs, cookies, and similar tracking technologies as described in Section 6. This information is used primarily for security monitoring, fraud prevention, and platform performance analysis.
In limited circumstances, juan265 may receive personal information about you from third-party sources, including: (a) KYC verification partners who perform identity document validation; (b) payment processors such as GCash and Maya who confirm transaction status; and (c) fraud prevention services that provide risk scores based on device and behavioural data. Information received from third parties is handled with the same protections as directly collected data.
juan265 processes your personal information for the following purposes. Each purpose is supported by a lawful basis under the Philippine Data Privacy Act of 2012.
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Account registration and onboarding | Identity, Contact | Contractual necessity |
| Age and identity verification (KYC) | Identity, KYC Documents | Legal obligation (PAGCOR, Anti-Money Laundering Act) |
| Processing deposits and withdrawals | Financial, Identity | Contractual necessity |
| Operating and delivering gaming services | Gaming, Technical | Contractual necessity |
| Fraud prevention and security monitoring | Technical, Financial, Gaming | Legitimate interest; legal obligation |
| Responsible gaming management | Gaming, Preference | Legal obligation; legitimate interest |
| Customer support provision | Communication, Identity | Contractual necessity |
| Marketing and promotional communications | Contact, Preference | Consent (opt-in) |
| Regulatory reporting and audit compliance | Identity, Financial, Gaming | Legal obligation |
| Platform analytics and performance improvement | Technical, Gaming | Legitimate interest |
juan265 does not sell your personal data. We share personal information only in the following limited circumstances:
To process GCash, Maya, BPI, BDO, Metrobank, InstaPay, PesoNet, QR Ph, GrabPay, and 7-Eleven CLiQQ transactions, juan265 shares the minimum necessary financial and identity data with our payment processing partners. These partners are contractually bound to process data only for the purpose of executing your transaction and in compliance with applicable Philippine financial regulations.
To comply with our age verification and anti-money laundering obligations, juan265 shares identity documents and related information with third-party KYC verification service providers. These providers are contractually bound to confidentiality and data protection standards consistent with those under the Philippine Data Privacy Act.
juan265 may be required to disclose personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive. In such cases, juan265 will disclose the minimum information necessary to satisfy the legal obligation.
juan265 uses third-party cloud hosting, cybersecurity, and analytics service providers that may process certain technical data as part of their service delivery. These providers are selected for their compliance with applicable data protection standards and are bound by data processing agreements.
In the event of a merger, acquisition, or sale of all or part of the juan265 business, personal data held by juan265 may form part of the transferred assets. Players will be notified via the registered contact details in advance of any such transfer that materially affects how their data is processed.
No Marketing Data Sales: juan265 has not sold, and will not sell, your personal information to any marketing company, data aggregator, or advertising network. Any third-party data sharing is limited strictly to the operational and legal purposes listed above.
juan265 uses cookies and similar tracking technologies to operate core platform functionality, maintain your login session, detect security threats, and — with your consent — to personalise your experience and measure platform performance.
You may manage non-essential cookie preferences via the cookie settings panel accessible in the footer of the Platform. You may also configure your browser to block or delete cookies; however, disabling essential cookies will impair your ability to log in to and use juan265.
juan265 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law.
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.
juan265 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:
Data Breach Notification: In the event of a personal data breach that is likely to result in serious harm to affected Players, juan265 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected Players directly via their registered Philippine mobile number or email address without undue delay.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by juan265. These rights may be exercised by contacting the juan265 Data Protection Officer as described in Section 14.
You have the right to be informed of how your personal data is being collected, processed, and used by juan265. This Privacy Policy fulfils that obligation, and our support team can provide further clarification on request.
You may request a copy of the personal information juan265 holds about you, including the categories of data, the purposes for which it is processed, and details of any third parties with whom it has been shared.
If any personal data held by juan265 is inaccurate, incomplete, or out of date, you have the right to request that it be corrected. You may update basic contact information directly within your account settings.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to juan265's legal obligations to retain certain data under Philippine law (see Section 7).
You may object to the processing of your personal data where such processing is based on juan265's legitimate interests, or where your data is being processed for direct marketing purposes. Objections to marketing can be actioned immediately via account settings.
Where technically feasible, you may request a machine-readable copy of your personal data in a structured, commonly used format, to enable you to transfer your data to another service provider.
If you believe juan265 has processed your personal data in violation of the Philippine Data Privacy Act, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
Exercising Your Rights: To exercise any of the above rights, please contact the juan265 Data Protection Officer by email at [email protected] (plain text — not a link) or via live chat. juan265 will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) calendar days. Identity verification may be required before processing your request.
juan265 is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21. This restriction is enforced through mandatory KYC age verification for all registered accounts.
If juan265 discovers that personal data has been collected from a person under 21 years of age, we will immediately close the account, delete all associated personal data to the extent permitted by law, and return any real-money balance to the payment source. Parents or guardians who believe that a minor may have accessed juan265 should contact us immediately via live chat so that we can take prompt corrective action.
juan265 is operated primarily within the Philippines and is designed to serve Filipino players. However, some of our technical infrastructure providers and cloud services may process data in servers located outside the Philippines.
Where personal data is transferred outside the Philippines, juan265 ensures that such transfers are made only to countries or organisations that provide an adequate level of data protection, or subject to appropriate contractual safeguards that provide protection equivalent to that required under the Philippine Data Privacy Act of 2012. juan265 does not transfer KYC documents or financial data outside of contracted, compliant data processing environments.
juan265 may send you promotional communications — including SMS to your registered Philippine mobile number, email messages, and in-platform notifications — about bonuses, new games, platform updates, and special events, but only where you have given your consent to receive such communications.
Marketing consent is collected during account registration via an explicit opt-in checkbox. This checkbox is unchecked by default — we do not pre-select marketing consent on your behalf. By leaving it unchecked, you will not receive any promotional communications from juan265 beyond operational account notifications that are required to deliver the service (such as deposit confirmations, withdrawal processing alerts, and security notifications).
You may withdraw your marketing consent at any time by: (a) updating your communication preferences in Account Settings; (b) following the unsubscribe link in any email communication from juan265; or (c) contacting customer support via live chat. Opt-out requests are processed within 48 hours. Withdrawing marketing consent does not affect your ability to use juan265 or your eligibility for bonuses applied to your account.
juan265 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform features. Material changes — those that affect how we use your personal data in ways that require new consent or that materially affect your rights — will be communicated to you via SMS to your registered Philippine mobile number or by a notification displayed prominently on the Platform, at least seven (7) days before the change takes effect.
Minor changes, such as clarifications or corrections that do not affect your substantive rights or our data processing practices, may be made without advance notice, with the updated policy published on this page. The "Last Updated" date at the top of this page will reflect the date of the most recent revision. We recommend reviewing this page periodically to stay informed of any updates.
Continued use of juan265 following the effective date of any update constitutes acceptance of the revised Privacy Policy.
juan265 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact us through the following channels:
juan265 will acknowledge all privacy-related inquiries within five (5) business days. Substantive responses to data subject rights requests will be provided within thirty (30) calendar days of receipt of a valid, verified request.
National Privacy Commission: If you are not satisfied with juan265's response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (privacy.gov.ph). The NPC is the independent government authority responsible for administering and enforcing the Philippine Data Privacy Act of 2012.
Now that you know exactly how juan265 handles your personal data, you can play with full confidence. Register your free account — GCash and Maya deposits, PHP currency, 700+ games waiting. Must be 21 or older.
21+ only · Philippine Data Privacy Act compliant · PAGCOR-aligned · Play responsibly